Effective Date: 01 January 2025
Bethesda Mental Health (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of your personal and health information. Although we operate outside the United States, we follow HIPAA-based best practices to safeguard all Protected Health Information (PHI) and ensure ethical, secure, and transparent handling of patient data.
This Privacy Policy explains how we collect, use, disclose, and protect your health information, as well as your rights as a patient.
We collect information that identifies you and relates to your health, including:
Full name
Date of birth
Phone number
Physical address
Email address
Emergency contact details
Medical history
Mental health history
Treatment plans
Diagnoses
Medications
Consultation notes and assessments
Spiritual or emotional health concerns shared voluntarily
Any information provided during therapy, counseling, or psychiatric sessions
Billing records
Insurance information (if applicable)
This combined data is considered Protected Health Information (PHI).
We use your information strictly to provide safe, effective, and personalized care.
Developing individualized treatment plans
Diagnosing and managing mental health conditions
Coordinating care with other authorized healthcare providers
Providing psychotherapy, counseling, or medication management
Generating invoices
Processing payments
Insurance claims (where applicable)
Quality assessment and improvement
Staff training and supervision
Internal review and compliance
Appointment reminders and communication
We do not use PHI for marketing without explicit written consent.
We do not sell or rent your personal information.
We may share your PHI only under the following conditions:
We share information with:
Other healthcare professionals involved in your care
Family members or caregivers only if you authorize it
When required or permitted by law, such as:
If there is risk of harm to you or others
Court orders, subpoenas, or legal investigations
Reporting abuse, neglect, or threats
Public health reporting
We always limit disclosures to the minimum necessary.
Even though HIPAA is a U.S. regulation, we apply these patient rights to you:
Access your medical records
Request corrections to inaccurate or incomplete information
Request restrictions on how your PHI is used or shared
Request confidential communication, e.g., “call me only via email”
Receive a copy of this privacy policy
Withdraw consent for non-treatment uses of your information
File a complaint if you believe your privacy rights were violated
We will not penalize or refuse care to anyone who exercises these rights.
We employ strong administrative, technical, and physical safeguards to protect PHI.
Password-protected systems
Encryption of digital records
Secure storage for physical records
Restricted access to authorized staff only
Regular staff training on confidentiality
Audit logs for access monitoring
If a data breach occurs, we will notify affected individuals promptly.
Health records are retained for the required period under Kenyan regulations or according to clinical best practices, typically 7–10 years, unless otherwise required by law.
If you access online forms, telehealth sessions, or digital communication:
We use secure communication platforms
We cannot guarantee the security of third-party apps you choose
We advise patients to use trusted devices and private networks
We may update this Privacy Policy periodically. Any changes will be posted with a new “Effective Date.”
For questions, complaints, or requests related to your privacy, contact us:
Bethesda Mental Health
Email: hello@bethesdamh.com
Phone: (817) 753-3216 / (817) 350-4377
Address: 4101 McEwen Rd, Ste 410, Dallas, TX 75244
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